Making pay and conditions easily understood for ADF members PACMAN (the Pay And Conditions MANual) is the source of record for members of Australia’s military to understand their conditions of service – pay, allowances, and benefits. It is the equivalent...
Funding education for the children of injured veterans Since 1919, the Department of Veterans’ Affairs has managed a series of education schemes providing support in funding and services to students from primary school to university age where a parent is...
Strategic alignment and digital transformation of service channels for AFSA AFSA is the federal government body charged with managing issues of bankruptcy in Australia. AFSA had spent significant money and time improving their call centre channel to be more modern and...
Connecting visitors, the collection, and data for the AWM The AWM is working towards digitisation of its collection of over 1 million items relating to the Australian experience of war. They understood they were behind the 8-ball in delivering a quality integrated...
Empowering NDIS participants to manage their own claims Many of the clients of the National Disability Insurance Scheme want to manage their own affairs – selecting services and making claims against the funding the NDIS provides them – according to their...
