Making pay and conditions easily understood for ADF members PACMAN (the Pay And Conditions MANual) is the source of record for members of Australia’s military to understand their conditions of service – pay, allowances, and benefits. It is the equivalent...
Redsigning the business model for a small peak body The Women’s Centre for Health Matters is the peak body for research and advocacy related to women’s health in the Australian Capital Territory. They undertake social research, community development,...
Funding education for the children of injured veterans Since 1919, the Department of Veterans’ Affairs has managed a series of education schemes providing support in funding and services to students from primary school to university age where a parent is...
Reducing barriers to transition for members of the ADF The Transition Taskforce was established and was driven by the government’s 2016 election commitment: “To facilitate improved transition from the ADF to civilian life the Departments of Defence and Veterans’...
Strategic alignment and digital transformation of service channels for AFSA AFSA is the federal government body charged with managing issues of bankruptcy in Australia. AFSA had spent significant money and time improving their call centre channel to be more modern and...
