by Stephen Collins | May 4, 2018
Making pay and conditions easily understood for ADF members PACMAN (the Pay And Conditions MANual) is the source of record for members of Australia’s military to understand their conditions of service – pay, allowances, and benefits. It is the equivalent...
by Stephen Collins | Nov 3, 2017
Redsigning the business model for a small peak body The Women’s Centre for Health Matters is the peak body for research and advocacy related to women’s health in the Australian Capital Territory. They undertake social research, community development,...
by Stephen Collins | Jul 30, 2017
Reducing barriers to transition for members of the ADF The Transition Taskforce was established and was driven by the government’s 2016 election commitment: “To facilitate improved transition from the ADF to civilian life the Departments of Defence and Veterans’...
by Stephen Collins | Feb 3, 2017
Future strategy for a disability services organisation Intelife Group is a large disability services provider based in Western Australia. With over $19M turnover annually, Intelife provides services including respite care, life skills, employment partnerships, job...
by Sarah Oates | Apr 30, 2016
Strategic alignment and digital transformation of service channels for AFSA AFSA is the federal government body charged with managing issues of bankruptcy in Australia. AFSA had spent significant money and time improving their call centre channel to be more modern and...
