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Lab notes

I was interviewed for a piece in this month's Research News from the Australian Market & Social Research Society entitled A research dilemma: Confidentiality breaches. The piece explores the management of customer relationships when your information has been criticized and exposed online. In it, I express...

NOTE: The article below is my contribution to the Centre for Policy Development's Insight: Upgrading Democracy, which consists of several pieces from well-known thinkers and doers in the Government 2.0 sector and was CPD's submission to the Government 2.0 Taskforce. It is republished here because...