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Now that government has been formed, we get to return to business. This raises some real questions for those interested in Government 2.0 and open government in this country. Given Labor has been returned, albeit in a singularly interesting and different form, the work of the...

When we're designing products, applications and services, we always bang on about how important it is to consider the customer, or user (I'm going to use those terms interchangeably in this post). But just how much do we really consider them? And how often do...

This post is being published in Marketing Magazine's 2009 Media Guide. I'm not sure when or if MM are publishing it online. Over the years, I've probably dedicated somewhere in the low-mid six figures in words to the subjects that interest me: user experience social media web strategy knowledge work...

Today I spoke at Social Media: A Recruitment Revolution, where I debated (kind of) Seek's Jake Andrew on the subject Do you need a job board when you have social networking? The text below is the argument I put for my case (more or less). The...

NOTE: The article below is my contribution to the Centre for Policy Development's Insight: Upgrading Democracy, which consists of several pieces from well-known thinkers and doers in the Government 2.0 sector and was CPD's submission to the Government 2.0 Taskforce. It is republished here because...

Just this weekend, a major event took place in Washington DC - Government 2.0 Camp. It brought together 500 thinkers and doers who seek to engage and transform government in such a way as to make the executive and legislature more open and responsive, more...

Recently, I was interviewed by Josh Mehlman (@vealmince), editor of NETT, the Australian magazine aimed at small businesses bringing their work and offerings online. The interview was focussed on Australia's online economy (although the issues have relevance pretty much everywhere). NETT have just published the article...